Support & Order Help

Check an order

Sign in to your customer account using the email used at checkout to view current and past orders. If you checked out without creating an account, use your order confirmation email or contact hello@antbelt.com.

Before contacting support

Order number and checkout email
G1 power version or accessory name
Computer or mobile operating system, if relevant
Clear description, photos, or a short video
Any troubleshooting already attempted

Damaged, missing, or non-functional on arrival

Contact us promptly after delivery. Keep the product and packaging while the case is reviewed. We may request photos of the shipping carton, label, serial information, included items, and the reported issue.

Safety first

Stop using the product if an enclosure, shield, cable, power component, laser module, or safety accessory appears damaged. Never operate the laser unattended.